Privacy Policy Ritz99 —
Your Privacy, Our Priority

Welcome to the ritz99 Privacy Policy page. At ritz99, we understand that trust is the foundation of our relationship with every player. When you register and use our platform, you entrust us with your personal information — and we do not take that responsibility lightly.

This Privacy Policy explains in detail how ritz99 collects, processes, stores, and protects your personal data. It also outlines your rights regarding that data and how you can contact us with any questions or concerns.

This policy applies to all users of the ritz99 platform, including:

• Visitors browsing the ritz99 website without registering an account.
• Registered members with an active account on the ritz99 platform.
• ritz99 mobile app users on Android and iOS devices.
• Individuals who contact the ritz99 customer support team through any official channel.

Ritz99 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring every aspect of our data management meets applicable legal requirements and global industry best practices.

Ritz99 only collects data necessary for legitimate purposes in providing our platform services. Below are the categories of data we collect, along with their sources and purposes:

We do not collect sensitive data such as health information, religious beliefs, or political affiliations. We also do not collect data from individuals under 18 years of age — account registration requires age verification and we take active steps to prevent underage use of the platform.

All data we collect is used solely for legitimate purposes relevant to the services we provide. ritz99 uses your personal data for the following purposes:

• Account Management: Creating, verifying, and maintaining your player account, including the identity verification (KYC) process required by law.
• Transaction Processing: Securely and accurately processing deposits, withdrawals, and all financial transactions carried out through our platform.
• Customer Support: Responding to inquiries, resolving technical issues, and providing the assistance you need via live chat or our official support channels.
• Platform Security: Detecting and preventing fraud, money laundering, suspicious activity, and ensuring the ongoing integrity of the platform.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required.
• Service Improvement: Analyzing usage patterns to enhance the platform, improve user experience, and develop new features better suited to Malaysian players' needs.
• Marketing Communications: Sending you promotional information, the latest bonuses, and exclusive offers — only if you have given consent to receive such communications.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and providing appropriate support to players who need assistance.

Ritz99 does not share your personal data with external parties except in specific circumstances required to deliver our services or meet legal obligations. The following are situations where data sharing may occur:

• Payment Service Providers: Required transaction information is shared with FPX providers, partner banks, and digital wallet providers to securely process your deposits and withdrawals. All such providers are bound by strict confidentiality agreements.
• Game Software Providers: Third-party game providers integrated with the ritz99 platform may receive technical data necessary to enable gameplay. They do not receive your full financial or personal identity information.
• Authorities & Law Enforcement: We may be required to disclose certain information to regulatory authorities, law enforcement agencies, or courts when mandated by Malaysian law.
• Audit & Compliance: Independent auditors and legal advisors appointed by ritz99 may access certain data within the scope of their duties, subject to professional confidentiality agreements.

Your data security is more than a promise — it is an ongoing investment we make at every layer of the ritz99 infrastructure. Our platform is built with a security-first approach to ensure your personal and financial information is always protected.

• 256-bit SSL Encryption: All data transmitted between your device and ritz99 servers is encrypted using the latest TLS protocol with 256-bit encryption keys — the same standard used by international banking institutions.
• Stored Data Encryption: Sensitive information such as passwords and financial details are stored in encrypted form using one-way hashing algorithms. No one, including ritz99 staff, can view your original password.
• Two-Factor Authentication (2FA): ritz99 provides an additional layer of security through a 2FA system that every member can activate. This ensures only you can access your account, even if your password is somehow compromised.
• Continuous Threat Monitoring: Our threat detection system operates 24 hours a day, 7 days a week, monitoring for unusual activity such as multiple login attempts, access from unrecognised locations, or suspicious transaction patterns.
• Internal Access Restrictions: Access to members' personal data within ritz99 staff is restricted on a need-to-know basis. All access is logged and can be audited at any time.
• Regular Penetration Testing: ritz99 conducts regular security testing and infrastructure audits by independent cybersecurity experts to identify and address any vulnerabilities before they can be exploited.

The ritz99 platform uses cookies and similar tracking technologies to enhance your experience, ensure smooth platform functionality, and help us understand how players interact with our website.

• Essential Cookies: Required for core platform operations such as login sessions, account security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting anonymous information about how pages are used, helping us identify technical issues and optimize platform speed.
• Functional Cookies: Storing your preferences such as display settings, preferred language, and recent game history for a seamless ongoing experience.
• Analytics Cookies: Helping us understand user navigation patterns in an aggregated and anonymous manner. This data is used solely for platform improvement.

You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect your ability to log in or use certain features of the ritz99 platform.

Under the Malaysia Personal Data Protection Act 2010 (PDPA) and global best practices, you have several important rights regarding the personal data we hold. ritz99 fully respects these rights:

Ritz99 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account is active and for the period thereafter as required by legal obligations.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and anti-money laundering legal requirements.
• KYC Records: Identity verification documents are retained for the period specified by the relevant regulatory authorities.
• Support Communication Logs: Retained for 2 years after your last interaction for reference and service improvement purposes.
• Marketing Data: Deleted immediately upon withdrawal of consent or account closure, subject to applicable legal limitations.

Once the retention period expires, your personal data will be securely deleted or anonymised so it can no longer be linked to your identity.

Ritz99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or developments in the services we offer.

Any material changes to this Privacy Policy will be communicated to members via:

• In-platform notification at least 14 days before changes take effect.
• Email to your registered address for changes that significantly affect your privacy rights.
• Updates the "Last Updated" date at the top of this page.

Continued use of the ritz99 platform after the effective date of any changes constitutes your acceptance of the amended policy. If you do not agree with the changes, you may close your account and request data deletion in accordance with the procedures set out in Sections 7 and 8 above.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ritz99 handles your personal data, our team is ready to assist.

• Live Chat: The fastest way to get help — available 24/7 directly within your ritz99 platform.
• Official Email: Send your privacy inquiries to [email protected]. We aim to respond within 7 business days for privacy-related inquiries.
• Department of Personal Data Protection: You may also contact the Department of Personal Data Protection Malaysia directly if you feel your complaint has not been resolved to your satisfaction.

Current Privacy Policy effective date: 1 January 2026. Version: 2.4.