Terms and Conditions Ritz99 —
Complete Guide for Players

Welcome to ritz99. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and ritz99 ("Platform", "we", or "the company"). By accessing, registering for, or using any part of the ritz99 platform — including the official website at ritz99.vip, the Android and iOS mobile apps, and any related services — you expressly confirm that you have read, understood, and agreed to be bound by all terms, conditions, policies, and guidelines contained in this document.

If you disagree with any part of these Terms and Conditions, you are not permitted to use the ritz99 platform. Continued use following any updates is considered acceptance of the amended terms.

To register and use the ritz99 platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years old at the time of registration. ritz99 strictly prohibits use of the platform by underage individuals and reserves the right to verify your age at any time.
• You are registering an account on your own behalf only — not on behalf of another person or corporate entity without written authorisation from ritz99.
• You are not prohibited by local laws in your area of residence from participating in online gaming activities.
• All personal information you provide during registration must be truthful, accurate, and up to date. False information may result in the immediate suspension of your account.
• You are only permitted to hold one active account only on the ritz99 platform. Duplicate accounts will be suspended and their balances may be frozen pending investigation.

The ritz99 registration process includes identity verification (KYC), which may require you to submit valid identification documents such as a national ID card, passport, or driving licence. This process is an industry standard designed to protect your account and ensure a safe gaming environment for all members.

You are solely responsible for keeping your account login credentials confidential, including your username, password, and any two-factor authentication (2FA) codes. ritz99 recommends using a strong, unique password and not sharing your login details with anyone.

• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Never disclose your password to any party, including ritz99 staff. We will never ask for your password through any channel.
• Always log out of your account after each session, especially when using a shared device.
• If you suspect unauthorised access to your account, contact our support team immediately via live chat.

Ritz99 will not be held liable for any losses arising from your failure to keep your account credentials secure. However, we protect every account with 256-bit SSL encryption and a continuously operating suspicious activity detection system.

Ritz99 supports a wide range of payment methods tailored for the convenience of Malaysian players, including FPX, online banking via major local banks, and popular digital wallets. All financial transactions are protected by 256-bit SSL encryption.

• Minimum Deposit: The minimum deposit amount is as stated on the Deposit page within your account. No general maximum limit applies, subject to limits set by your chosen payment method.
• Withdrawal: Withdrawal requests are processed within standard business hours. The bank account registered for withdrawals must be under the same name as your ritz99 account.
• KYC Verification: ritz99 reserves the right to request identity verification documents before processing withdrawals that exceed a certain limit. This is a standard protective measure to ensure the security of your funds.
• Currency: All transactions are processed in Malaysian Ringgit (MYR). Any foreign currency conversion is subject to prevailing rates and may incur additional fees.
• Third-Party Funds: ritz99 strictly prohibits the use of payment methods not registered under the member's name. Any deposit identified as originating from a third party will be returned and the relevant account may be suspended.

Ritz99 offers a variety of bonuses and promotions to new and existing members from time to time. Each bonus is subject to specific terms stated on the relevant promotions page. The general bonus terms for ritz99 are as follows:

• Wagering Requirement (Rollover): Every bonus received must be wagered in accordance with the specified rollover requirement before a withdrawal is permitted. Rollover requirements vary by bonus type.
• Validity Period: Bonuses have a set validity period. Unused bonuses or unfulfilled rollover requirements within that period will expire automatically.
• One Active Bonus at a Time: Only one active bonus is permitted at a time unless otherwise stated in the relevant promotion's terms.
• Bonus Abuse: ritz99 reserves the right to cancel bonuses and withhold winnings if there is evidence of bonus system abuse, use of multiple accounts, or betting strategies that contravene the spirit of a promotion.
• Promotion Changes: ritz99 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice.

For more information on current promotions, please visit the Promotions section in your account or contact our customer support team.

All games offered on the ritz99 platform — including video slots, live casino tables, sports betting, and other games — are operated using a random number generator (RNG) that is certified and independently audited by qualified authorities. This ensures every game outcome is genuine, fair, and cannot be influenced by any party.

• Game outcomes determined by the system are final and cannot be disputed unless there is clear evidence of a technical error.
• In the event of a technical disruption during an active game, ritz99 reserves the right to void the relevant round and return the bet value to the member's account.
• Sports betting is subject to additional rules stated in the Sports section of the platform — including bet settlement policies, match cancellation rules, and odds limits.
• ritz99 reserves the right to limit or refuse bets from any member suspected of using strategies that compromise the integrity of gameplay.

To ensure a safe and fair gaming environment for all members, ritz99 strictly prohibits the following activities:

• Use of automated software (bots), assistive tools, or any technology that provides an unfair advantage in gameplay.
• Registering or using multiple accounts to obtain bonuses or circumvent account limits.
• Fraud, money laundering, or any unlawful financial activity conducted through the ritz99 platform.
• Sharing an account with others or transferring funds between different member accounts.
• Exploiting technical glitches, system errors, or clearly illogical betting opportunities for personal gain.
• Harassing, threatening, or behaving rudely towards support staff or other members on the platform.

Ritz99 reserves the right to suspend or close any member's account for the following reasons, with or without prior notice:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, illegal activity, or attempted money laundering.
• Failure to submit requested identity verification documents within the specified timeframe.
• Requests from regulatory authorities or law enforcement agencies.

As part of our commitment to responsible gaming, ritz99 provides a Self-Exclusion option to all members. By activating this option, you can restrict or temporarily suspend access to your account for a duration of your choosing. For more information, visit the Responsible Gaming us.

The ritz99 platform is provided on an "as is" basis. While we continuously strive to ensure the platform operates smoothly and without interruption, we cannot guarantee that the service will always be free from technical disruptions, errors, or unexpected downtime.

• ritz99 is not liable for losses arising from internet disruptions, user device failures, or connectivity issues beyond our control.
• The results of all games and bets are final once determined by the system. ritz99 is not liable for any legitimate betting losses.
• In circumstances where ritz99's liability cannot be fully excluded by law, our maximum liability is limited to the amount you have deposited in the 30 days prior to the claim being made.

Members agree that use of the ritz99 platform is at their own risk and that all gaming decisions are entirely a matter of personal choice.

Ritz99 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Any material changes will be communicated to members via in-platform notifications or registered email at least 7 days before the changes take effect, except in urgent circumstances requiring immediate action.

Continued use of the ritz99 platform after the effective date of any changes to the terms is considered your acceptance of the amended terms. If you disagree with the changes, you have the right to close your account and withdraw your remaining balance in accordance with standard procedures.

Effective date of current terms: 1 January 2026. For any enquiries regarding these Terms and Conditions, please contact our support team via the platform's live chat or our official email at [email protected].